HOTEL MYSTERY SHOPPER TEST CALLS

Evaluate Your Hospitality Team’s Sales and Customer Skills

HOTEL AND HOSPITALITY SALES TRAINING

Hotel Sales, Catering and Reservation Sales Training to Outsell Your Competition

HOTEL COMPETITIVE INTELLIGENCE

Positioning Your Hotel Successfully in the Marketplace

Hospitality Softnet. Proven. Quality. Results.

Recognised as the industry leader in hotel sales training since 1994, Hospitality Softnet remains current with today’s trends and changing needs of hoteliers worldwide. Our teams of experienced hotel professionals deliver dynamic online and onsite sales training and operational support programmes custom tailored and presented to meet the unique requirements of your specific property and marketplace.

“At Hospitality Softnet, we take pride in delivering world-class customer service, creating long-term relationships, and our endless commitment to helping clients thrive.”

Train Up. Better. Results. By Hospitality Softnet.

HOTEL SALES TRAINING SERVICES

Hospitality Softnet delivers a full array of industry proven hotel sales training services designed to increase your room nights, customer satisfaction and bottom line.

Listen In - Reservations Monitoring by Hospitality Softnet ... and ... Pro Shop - A Training Tool by Hospitality Softnet.

HOTEL MYSTERY SHOPPER

Hospitality Softnet’s Mystery Shopping Programme for Hotel Sales and Catering is a wonderful complement to your existing sales training programmes. On a year-round basis, we provide your staff with progressive training tools that will fine-tune the individual selling skills of your staff.

Hotel Intel. Engaged Info Gathering by Hospitality Softnet.

HOTEL COMPETITIVE INTELLIGENCE

HOTEL GROUP RATE INTELLIGENCE

Hospitality Softnet Group Rate Intelligence Briefs are a detailed summary of group pricing for your hotel and the competitive set for a specific piece of business.

LOCAL NEGOTIATED RATE INTELLIGENCE

Hospitality Softnet LNR Rate Intelligence Briefs are a tremendous resource in discovering how your hotel is positioned to the competitive set for Local Negotiated Transient Rates.

CATERING INTELLIGENCE

Hospitality Softnet Catering Intelligence Briefs provide a recap of all pricing quoted by your hotel and the competitive set for a piece of catering business.

The Team. Teleprospecting Services by Hospitality Softnet.

HOTEL TELEPROSPECTING

Hospitality Softnet’s cost-effective, results oriented, Teleprospecting service is the perfect complement to your hotel’s direct sales efforts.

Pro Facts. Feedback Assessments by Hositality Softnet.

ONSITE HOTEL ASSESSMENTS

Given today’s competitive marketplace, it is essential to deliver outstanding hotel services and accommodations to every customer…every day.

The App. Online Ordering by Hospitality Softnet.

ONLINE ORDERING FOR HOTEL SALES TRAINING, OPERATIONAL INTELLIGENCE AND TELEPROSPECTING SUPPORT

With theAPP you can order the industry’s leading hotel sales training programmes, rate intelligence and teleprospecting programmes from your computer, mobile phone or any other mobile device. Registration is a simple one-step process that saves your information and populates it into any future orders or re-orders.