ONLINE INQUIRY MYSTERY SHOPPER
EVALUATE YOUR TEAM’S SALES SKILLS WITH ELECTRONIC INQUIRIES
Hospitality Softnet’s Online Inquiry Mystery Shopper is a great way to evaluate how your sales and catering team respond to inquiries that are submitted to the hotel online versus the telephone.
This can be either through the brand web site, email, or even through meeting industry websites. The entire sales process is evaluated starting with the first response received, as well as the qualification process, presentation, overcoming objections, closing and follow-up.
Should electronic inquiries be a significant part of your business, this tool will help you evaluate your team’s strengths and will also help determine where additional training or fine-tuning is needed to ensure a high closure rate to win the sale.
HOTEL MYSTERY SHOPPER TEST CALLS
The Hospitality Softnet – Mystery Shopping Programme for Hotel Sales and Catering is a wonderful complement to your existing sales training efforts. On a year-round basis, we provide you and your staff with positive training tools that will help fine-tune individual selling skills.
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