HOTEL OPERATIONS AND ADMINISTRATION MYSTERY SHOPPER TEST CALLS
THE GUEST EXPERIENCE BEGINS WITH THE FIRST RING OF THE TELEPHONE.
the highest levels
Hotels that are committed to providing a great first impression and the highest levels of customer service need to examine not only a their sales and reservations teams, but also look at the staff that supports them.
Hospitality Softnet’s Operations and Administration Mystery Shopper Test Calls Programme are an excellent way to help you evaluate and monitor how your entire sales team, support staff, telephone operators, and concierge staff are interacting with each of your customers.
HOTEL MYSTERY SHOPPER TEST CALLS
The Hospitality Softnet – Mystery Shopping Programme for Hotel Sales and Catering is a wonderful complement to your own ongoing sales training. On a year-round basis, we provide you and your staff with positive training tools that will help fine-tune individual selling skills.
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