HOTEL RESERVATION SALES MYSTERY SHOPPER
Reservation agents and front of house clerks handle hundreds of inquiries over the course of the year. Their ability to understand and use proper basic selling skills will greatly impact your room revenues and average daily rate (ADR).
ListenIn CAN BE
ListenIn provides a powerful resource helping you ensure that your reservations team is selling effectively and maintaining the highest levels of customer service on every call. It is also an excellent means of monitoring how your yield management programme is working.
BY ANSWERING THESE QUESTIONS AND MORE, THIS PROGRAMME CAN BE EASILY CUSTOMISED TO MEET YOUR INDIVIDUAL REQUIREMENTS.
• Are your agents trying to get the best rates as possible?
• Are they actively closing the sale?
• Are your booking guidelines being sold properly for special event dates?
• Are they effectively handling rate resistance?
HOTEL MYSTERY SHOPPER TEST CALLS
The Hospitality Softnet – Mystery Shopping Programme for Hotel Sales and Catering is a wonderful complement to your own ongoing sales training. On a year-round basis, we provide you and your staff with positive training tools that will help fine-tune individual selling skills.
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