Pro Shop. A Training Tool. By Hospitality Softnet.

HOTEL SALES AND CATERING MYSTERY SHOPPER

Designed for Hotel Sales and Catering, our Mystery Shopping Test Call Programme is a terrific complement to your existing sales training programme. On a year-round basis, we provide you and your staff with positive training tools that will help fine-tune both group and individual selling skills.

 

Critical to the success of this Mystery Shopper Test Call Programme is having shopper identities that provide the ability to interact with the hotel like a real customer would.  This dynamic programme evaluates how your team is interacting with potential customers in a real-life selling environment by using identities with the ability to accept and return phone calls, including email addresses and websites with real domain names matching the organisation who is contacting your property.

 

Selling via the internet and via telephone is a common way to book business. We offer two programme options that assist you in monitoring how effectively your incoming inquiries are being handled. Our programmes help you evaluate the sales and catering team’s selling skills for less than the cost of a typical room night.

THE PROFESSIONAL

TRAINING SERIES

Our most popular Mystery Shopper option, the Professional Training Series is ideal for hoteliers who wish to monitor their sales and catering team’s selling efforts, and want to provide a valuable year-round training resource to their team. This adaptive programme works in conjunction with your standards and with your existing training efforts. It also provides detailed monitoring of how your team sells and responds to incoming inquiries, whether by phone or via the internet.

 

The Professional Training Series is not just a monitoring tool.  It is also a valuable resource that provides informative reports that supports your training and building effective sales skills to outsell your competition. We are happy to help you choose from the two reporting options, to best serve your individual needs.

We realise that in some instances a hotel is most interested in monitoring how their sales and catering team is selling and relating to their customer when dealing with an inquiry. In this way, hotels can quickly monitor that their individual standards are being maintained. You will also learn how an inquiry is being handled from the customer’s perspective.

 

Whether via the internet or the telephone, The Professional Feedback Series is an incredibly cost effective option that helps you monitor your team’s selling efforts in responding to incoming inquiries. This series also has two different report options, including reports that can be customized to ensure they monitor the skills you have established as your standards.  This is a valuable tool that measures your team’s effectiveness in handling inquiries, while at the same time reinforcing the expectations you have established for them.

THE PROFESSIONAL

FEEDBACK SERIES

THE PROFESSIONAL

FEEDBACK SERIES

We realize that in some instances a hotel is most interested in monitoring how their sales and catering team is selling and relating to their customer when dealing with an inquiry. In this way, hotels can quickly monitor that their individual standards are being maintained, and will learn how an inquiry is being handled from the customer’s perspective.

 

The Professional Feedback Series is an incredibly cost effective option that helps you monitor your team’s selling efforts in responding to incoming inquiries, whether via the internet or the telephone. This series also has two different report options, including reports that can be customized to ensure they monitor the skills you have established as your standards.  This is a valuable tool that measures your team’s effectiveness in handling inquiries, while at the same time reinforcing the expectations you have established for them.

HOTEL MYSTERY SHOPPER TEST CALLS

The Hospitality Softnet – Mystery Shopping Programme for Hotel Sales and Catering is a wonderful complement to your own ongoing sales training. On a year-round basis, we provide you and your staff with positive training tools that will help fine-tune individual selling skills.

TO ARRANGE A FREE HOTEL MYSTERY SHOPPER CONSULTATION

Contact Us or Call +44.203.356.4895

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