Hotel Reservations Sales Training
PROFESSIONALLY FACILITATED ONSITE RESERVATION SALES TRAINING
Hotel Reservation Sales Training is a one day programme, designed to improve the sales skills of Reservation Sales Agents and Guest Service Agents. The Hospitality Softnet Reservation Sales Training programme will teach them to deliver the highest level of customer service, while increasing revenues.
Reservation and Guest Service Agents are responsible for booking and generating considerable revenues in transient room sales. Selling is an important part of their job, and when properly trained, they will actively contribute to building repeat business and generating additional room revenues. This dynamic programme will also set the stage for an improved hotel experience for all guests.
TOPICS INCLUDED IN THE HOTEL RESERVATIONS SALES TRAINING PROGRAMME INCLUDE:
• Proper Telephone Etiquette
• Market Conditions and the Competition
• How to Effectively Qualify for Success
• Presenting the Rate
• Overcoming Price Resistance
• Proper Use of Fallback Rates
• Closing the Sale
• Recapping the Sale and Follow-up
• Cancellation Call
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