ONSITE HOTEL ASSESSMENTS FOR BETTER RESULTS
In today’s competitive hotel market, it is essential to provide outstanding service and accommodations to every customer…every day. Hospitality Softnet OnSite Hotel Assessments will help your hotel in achieving this goal. We offer insightful on-site assessments in the following areas:
HOTEL SERVICE STANDARDS ASSESSMENTS FOR QUALITY ASSURANCE
The Hospitality Softnet Service Standards Assessment is a comprehensive customer service assessment designed to evaluate and report on a property’s services, standards, and facilities. These assessment evaluations are customized according to the type of property: Full Service Resort, Full Service Hotel, or Limited Service Hotel. We also offer evaluations for stand-alone Restaurants, Lounges, and Spas.
These comprehensive Service Standard Assessment reports are broken down according to individual hotel departments. Combined, they make up the overall customer service assessment. The reports are very detailed and supported with hundreds of photographs when appropriate. In addition, these reports can be easily converted into action plans. The finished report also includes a list of Red Flagged items, and an overall summary page.
HOTEL SALES DEPARTMENT AUDIT AND REVIEW – NEEDS ASSESSMENT
Is your Hotel Sales Department meeting your expectations? The Hospitality Softnet Sales Department Audit and Review is an excellent way to insure that your sales effort is on track! During each audit, we conduct comprehensive reviews of all aspects of the hotel sales, catering and yield management departments including: administration, management, and direct sales.
Our reports detail the status of the sales department and its direct sales effort. They provide prioritised recommendations on which areas need to be addressed, and provide you with a working tool to ensure these important departments are set up and operating appropriately to carry out an aggressive and effective sales and marketing effort.
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